The INSIGHT evaluation programme was first concieved in 2015, designed and developed by a small team of volunteers, now known as Expert Citizens, with support from the VOICES project. We wanted to make sure that good practice is recognised, celebrated and shared. The Expert Citizens INSIGHT Standards are designed to do this.

INSIGHT Standards

The INSIGHT Standards describe best practice when working with people experiencing social disadvantage.


A basic overview of how the evaluation works

Our team of specially trained Expert Citizens evaluators will explore to what extent your service is meeting the INSIGHT Standards. We will use a range of methods including interviews and observations. We may ask your service to provide some information too, for example case studies, and a self-assessment. Information will be written into a report for your service and may include recommendations from our evaluators. Results will highlight good practice and help to reinforce this within systems and services, we will also suggest areas to explore for development and ways to celebrate and share your good practice. Your service will be provided with an official INSIGHT Standard logo for you to display, for example on a door or on a letterhead, to show that you have undergone the INSIGHT evaluation. It is anticipated that services will be visited regularly to ensure continued learning and development.

“The communication was 100%.  It was a positive experience for me and the other people who took part. The report was comprehensive and fair and overall a good assessment” 

Sergeant David Fenton of Staffordshire police   

“I thought they were very professional and open in their approach”

Gill Butler of Restart, Saltbox

“Overall I think it went extremely well.  They explained it clearly.  Both times I met with them they were cooperative and helpful.  They were knowledgeable, knew what I was talking about – we understood each other”

Jude Haws of the CAB

If you would like to know more about the INSIGHT programme please contact one of our coordinators at

“Using the insight of our own experiences to motivate change”