Insight Learning Award 2015

By 27th November 2015 Uncategorised No Comments

As part of our Insight Conference 2015 we held our first Insight Awards Ceremony. Which gave us the fantastic opportunity to recognise good practice that had been develop across the City. We will have a series of articles describing our Winners and Runner ups. The quality of practice that has been identified for all nominations was amazing.

The awards were hosted by Signal Radio DJ’s Jonty Sargeant and Emil Franchi.

Nominees in this category have demonstrated that they use active listening to learn from people with multiple
needs and change their services as a result.  Alternatively, nominees have demonstrated their ability to teach others
the skills they need to learn to work even more effectively with people experiencing multiple needs. In addition to the characteristics of welcoming and listening, learning services are applying their understanding to make services even more effective for people with multiple needs.  They involve people with multiple needs in evaluating the improvements and are striving to become leaders.




Sue Herman- Healthcare support worker- Staffordshire and Stoke On Trent Partnership Trust- Runner Up

Sue’s nomination stuck out to Expert Citizens as an example learning through experience while applying flexibility, resilience, and determination. Sue has used her years of experience to develop a holistic approach to practice that ensures even people that may present with difficult behaviours remain included so that their health needs are managed or met. Expert Citizens noted that people with even the most complex needs engaged with Sue’s treatment and appreciated her non-judgemental, personable, and caring approach.




Karen Dunn & Steven Mountford- Specialist Welfare Benefits Advisers, Stoke and Staffordshire CAB- Runner Up 

Karen and Steve have worked alongside VOICES and Expert Citizens as benefits champions. They have been working alongside VOICES Service Coordinators, Expert Citizens, volunteers and customers to advocate their benefit rights.
They have transferred skills which have helped people with multiple needs maximize their income. This has been extremely valuable leading to stabilisation for a great many people and a significant improvement in their condition and wellbeing. Expert Citizens are grateful for the determined work of Karen and Steve as well as their willingness share their considerable knowledge and experience. Unfortunately Steve could not be at the ceremony.




Lucy Nicholson- Mental Health Nurse- North Staffs Combined Healthcare Trust- Winner

Expert Citizens noted Lucy’s tremendous determination to engage a person with multiple needs in the mental health services they needed. The person had been reluctant to work with Lucy and the situation was deteriorating leading the person to abandon their housing and risk street homelessness. However, Lucy was persistent and waited for the person to be ready to accept treatment. In the meantime, Lucy had already prepared the ground so that there was quick access to services when the time came. Lucy’s tenacity paid off and the person engaged with services, recovered from the crisis, and is making consistent progress.

Another congratulations to all the fantastic work done by all our Learning award nominees.