Debra Farr, a Support Worker at the Salvation Army in Stoke, wins the INSIGHT 2016 Listening to People Award.
Expert Citizens were impressed by how Debra used her active listening skills to understand the situation faced by a couple experiencing homelessness. The couple had been unable to access accommodation together and had found their condition deteriorating due to rough sleeping.
Working via a multi-agency meeting, Debra demonstrated flexibility in agreeing to work with the couple despite what had been at times their volatile relationship. This helped to get the couple off the streets. The risk and harm associated with rough sleeping was reduced. As a result, their health and wellbeing improved.
Pictured with Debra is Expert Citizen Michelle Daniels who presented the Award.
Using our life experiences of Homelessness, Addiction, History of Offending and Mental Health. We advocate for users of support services, to be directly involved in the design and delivery of services.